Coursera, Google UX Design

April 2021 - May 2021

Studied UX design process

RENWICK FINE TAILORING

A fictional bespoke tailoring saloon located in the Savile Row, London. With an app, to get your wardrobe game to the next level.

I enrolled in the Google UX Design Professional Certificate course in April, 2021. Although I have not completed it yet due to other projects, I am emotionally invested in this one.

Disclaimer: The course lacks of mentorship or any feedback by someone with experience. You are supposed to review each other’s assignments, which is contraproductive. Anyway, here we go.

Through the course I gained insight creating

  • Goal statement,
  • Personas,
  • User journey map,
  • Information architecture,
  • User flow,
  • Competitive audit,
  • Crazy eights,
  • Wireframes, components.

Goal statement

Renwick fine tailoring app will let users plan their bespoke suits, from plan to finish by tailors. This will affect users who want to step up their wardrobe game. Aimed to positively affect users with providing guidance, appointment booking, process tracking, aftercare services. Effectiveness will be measured by reading user reviews, appointments booked, and downloads from app store.

Personas

User flow

Crazy eights

Renwick fine tailoring - crazy eights excercise

To get 8 distinct ideas in eight minutes. 

Wireframes

A few low(ish)-fidelity wireframes from the “suit wizard” process. Bit text-overloaded from today’s perspective,

Renwick Fine tailoring

Renwick fine tailoring

Project goal

I wanted to familiarize myself with UX design while creating:

  • Goal statement
  • Personas
  • User journey map
  • Information architecture
  • User flow
  • Competitive audit
  • Crazy eights
  • Wireframes, components

Client

No client, self-initiated

Project length

April 2021 – May 2021

About

I enrolled in Coursera’s Google UX Design Professional Certificate course in April, 2021. As a case study, I created an app design for a fictional bespoke tailoring saloon located in the Savile Row, London.

Disclaimer: The course lacks of mentorship or any feedback by someone with experience. Students are supposed to review each other’s assignments, which is contraproductive. Due to this, I have not finished the course.

Project goal

I wanted to familiarize myself with UX design while creating:

  • Goal statement
  • Personas
  • User journey map
  • Information architecture
  • User flow
  • Competitive audit

Client

No client, self-initiated

Project length

April 2021 – May 2021

About

I enrolled in Coursera’s Google UX Design Professional Certificate course in April, 2021. As a case study, I created an app design for a fictional bespoke tailoring saloon located in the Savile Row, London.

Disclaimer: The course lacks of mentorship or any feedback by someone with experience. Students are supposed to review each other’s assignments, which is contraproductive. Due to this, I have not finished the course.

Goal statement

Renwick fine tailoring app will let users plan their bespoke suits, from plan to finish by tailors.

This will affect users who want to step up their wardrobe game.

Aimed to positively affect users with providing guidance, appointment booking, process tracking, aftercare services.

Effectiveness will be measured by reading user reviews, appointments booked, and downloads from app store.

Used tools

Figma – wireframing, UI components

Personas

Jason

Age

32

Education

Software engineer, master's degree

Hometown

Birmingham, UK

Family

Fiancée

Occupation

Software Development

“Things are the way they are because they got that way.”

Goals

  • Step up his office style game
  • Build an authentic appearance from quality materials

Frustrations

  • Lack of time
  • No experience with tailored outfits
  • No unlimited funds

Story

Jason’s career has shifted to leadership paths in recent years. Representing his team’s efforts to stakeholders and consulting with clients at different locations are his daily tasks. He is aware that an authentic appearance can effectively convey personality values that are also important to his superiors/clients. But he lacks the time and does not have unlimited funds nor experience with custom tailored outfits.

Helen

Age

58

Education

Bachelor’s degree

Hometown

Sheffield, UK

Family

Husband, 3 kids, 2 grandkids

Occupation

Store owner

“It’s SO difficult to buy shoes that fit my feet.”

Goals

  • Find a long-lasting quality gift for his husband

Frustrations

  • Doesn’t want to narrow her decision on a product

Story

Helen is a store owner who specializes in interior design. She wants to give her husband a memorable, long-lasting, not cliché, quality gift for their 30th wedding anniversary.

Eric

Age

55

Education

Architect, master's degree

Hometown

London, UK

Family

Wife, 3 kids

Occupation

CEO

“A doctor can bury his mistakes. An architect can only advise his client to grow vines.”

Goals

  • Expand his wardrobe with more bespoke units

Frustrations

  • Tight schedule for the sizing process
  • His well-known saloon is not flexible enough

Story

Eric is a 55-year-old CEO of a top UK architect firm who lives with his wife and two children. The majority of his wardrobe is already bespoke quality, but he’d still occasionally order another garment if he could clear his schedule for the sizing measurements. He hardly gets an appointment with his current tailors.

User journey map

Persona: Jason

Goal: To enjoy bespoke tailoring solutions in a 21st-century manner. Through an app, from booking an appointment to fitting and finish.

ACTION

Get app

Get information about the process and their services

Book an appointment for first visit and taking measurements

Check the progress and be ready for first fitting

Final touches

Suit handover

Aftercare services

TASK LIST

  • App is in Google Play / Apple Store
  • Downloading app, client has no trouble accessing to it
  • Getting familiar with the tailoring process itself
  • Exploring various cloth materials, patterns, recommendations for occassions
  • Breezing through their services, like adjusting / repairing his higher-quality clothes
  • Booking an appointment through contact form
  • Payment happens at the saloon after settling the parameters
  • Checking app regularly for updates on how the suit creation is going
  • Check push notification
  • Book meeting for final touches
  • Check push notification
  • Book meeting for suit handover
  • Look up phone number
  • Adjust suit due to quarantine shape

FEELING

  • Skeptical but hopeful that this app will hold his hand through the process
  • Overwhelmed by the variety of materials
  • Frustrated that how can he save this information, and how can he review his choices (like taking a notes)
  • Frustrated that the information he “gathered” does not reflected in the booking
  • Frustrated that no pricing available
  • Afraid that he goes to the meeting “unprepared”
  • Frustrated that no other interaction available except for checking
  • Worried that no detailed suit “profile” to double check the details he choose on the fitting (lining, buttons, etc.)
  • Not sure if he gets e-mail updates too
  • Relieved and excited to try the suit on
  • Concerned of what consist of final touches
  • Relieved and excited to get new suit
  • Frown at no shipping
  • Frown of contacting via telephone, and have to gather his thoughts before calling

IMPROVEMENT OPPORTUNITIES

  • Better keywords
  • Advertising
  • Provide quality information
  • Narrow the scope of materials (streamlined choice paths) for climate, travel habits, career
  • Offer to generate a PDF of his choices directly to his e-mail -> we have customer’s mail for subscription
  • Multi-step form for rough price estimation based on his needs
  • After successfull booking, send a PDF handout with a glossary of tailoring terms and a scheme of a first visit
  • Offering private bespoke services in the customer’s office (for really rich customers ofc.)
  • Creating a detailed suite profile
  • General progress updates (milestones)
  • Checkbox for e-mail updates
  • Glossary of final touches process: hand-sewing, detailing around collar and button holes, pressing, etc.
  • Offer shipping for extra cost
  • Extra costs (changes related to original scheme, aftercare products, etc.) are available to shop and pay through the app
  • Create ticketing system offering checkbox with a list of aftercare services + “other” field for text -> Reduce the burden of text input from users
  • Attach pictures to the ticket

Information architecture

Dashboard

Services

Suit wizard

Occasion

Suit type - 3 piece, 2 piece, coat, trousers

Climate and fabric recommendation

Buttoning

Our recommendation

Send it to e-mail as PDF

Book an appointment

Aftercare services

Reshape clothes

Content

Glossary

House cut

Fabric of the season

User flow

Competitive audit

To compare the website and mobile experience provided by the competitors. See how Renwick fine tailoring’s app would fit into the market, providing bespoke tailoring solutions in a 21st-century manner. Through an app, from booking an appointment to fitting and finishing.

General informationUX (rated: needs work, okay, good or outstanding)
First impressionsInteractionVisual designContent

Name

Competitor type

Location

Product offering

Price

Website

Business size

Target audience

Unique value proposition

Desktop website experience

Mobile website experience

User flow

Navigation

Brand identity + Design system usage

Consistency

Tone

Descriptiveness

Languages

Renwick

  • Not competitor, this is the project
  • Birmingham, UK
  • Custom made suits for men
  • $$$
  • www.RenwickFineTailoring.com
  • Micro
  • High quality / Bespoke garment niche
  • Smooth experience through mobile app, from booking an appointment to finish.
  • No design yet
  • No design yet
  • No design yet
  • No design yet
  • No design yet
  • No design yet
  • Serious and direct
  • Friendly in some places
  • “Approachable” for the newcomers.
  • No design yet
  • English

Huntsman

  • Direct competitor
  • London, UK
  • New York
  • Bespoke services and high quality ready to wear clothes both man and woman
  • $$$$$
  • www.HuntsmanSavileRow.com
  • Medium
  • Bespoke garment niche, for individuals with exquisite taste and money.
  • Estabilished in 1849.
  • Huntsman house cut: served as the inspiration for the Kingsman movies.
  • Good
  • + Visually appealing
  • + Great photos
  • Needs work
  • + Fully responsive
  • - For new visitors could be overwhelming
  • - Hero image is a gradient with 2 full-width CTA (on mobile)
  • Good
  • + Easy to find key info (menu, location, hours)
  • - No clear hierarchy, feels like an ecommerce store rather than a bespoke tailor
  • Bad (mobile)
  • - Product filters overlapping
  • - Too many subcategories present (ecommerce part)
  • Needs work
  • + Clear color scheme, font, and art direction
  • + Consistent use of imagery and photography
  • - Fonts could be thicker with more contrast
  • Good
  • + Clear color scheme, font, and art direction
  • + Consistent use of imagery and photography
  • Serious, direct, humble, meticulous
  • Good
  • + All key info is present
  • + Too descriptive, as this niche should be.
  • English
  • Chinese

Anderson & Sheppard

  • Direct competitor
  • London, UK
  • New York
  • Bespoke services and high quality ready to wear clothes both man and woman
  • $$$$$
  • www.Anderson-Sheppard.co.uk
  • Medium
  • Bespoke garment niche, for individuals with exquisite taste and money.
  • Estabilished in 1906.
  • English Drape cut (soft tailoring) high functionality, minimal padding.
  • Good
  • + Two sections: bespoke and online shop: Haberdashery
  • + Visually appealing
  • + Great photos
  • Needs work
  • + Fully responsive
  • - Images are way out of place, layout needs work...
  • Good
  • + Easy to find key info (menu, location, hours)
  • + Clear hierarchy, bespoke and e-commerce are on separate pages
  • Needs work (mobile)
  • - Clumsy to navigate on the ecommerce section
  • - Icon space compressed in mobile nav menu
  • + Good navigation on the bespoke section
  • Needs work
  • + Clear color scheme and art direction
  • - Few random Serif font lines while the full page is written with Sans Serifs
  • - Too much capitalized text
  • Good
  • + Consistent use of the below average design system
  • Serious, direct, humble, meticulous
  • Good
  • + All key info is present
  • + Too descriptive, as this niche should be.
  • English

Burberry

  • Indirect competitor
  • Worldwide
  • Fast-fashion products for man and woman
  • $$$$
  • www.Burberry.com
  • Large
  • The rich masses.
  • Estabilished in 1856.
  • Once serious heritage, today fast-fashion quality clothes with a hefty price tag. Ready to wear clothes.
  • Average
  • Enormous photos with almost 0 text except “buy”
  • Needs work
  • + Fully responsive
  • - Icons are too small, not data-traffic friendly with instant background videos
  • Good
  • + Easy to find key info (menu, location, hours)
  • + Clear hierarchy
  • Good (mobile)
  • - Nav bar icons are too small
  • + Nice multi-step category system
  • + Streamlined and consistent product archive
  • Needs work
  • + Clear color scheme and art direction
  • - Buttons are way too rectangular, but that’s personal preference
  • Good
  • + Consistent use of the design system
  • + Images are following a certain guideline.
  • Serious and distant, bit pushy with all the “shop now” and “order now” texts.
  • Good
  • + All key info is present
  • + Correct product detail descriptions.
  • English, Deusch, Espanol, Francais, Italiano, Portuges, Russian, Chinese